Candidate Feedback & Test Day Complaint
Tell us about your experience, or raise a concern about your test day. We take every complaint seriously and aim to resolve it fairly and promptly. Please give as much detail as you can so we can look into it properly.
Our Complaints Policy
The IELTS Partners are committed to providing services to the highest global standard. If your IELTS experience did not go the way you expected, the first step is to speak with your test centre, who will aim to resolve any area of dissatisfaction or complaint promptly and fairly. If you remain unhappy after that, the policy sets out how to escalate your complaint.
Read the full IELTS Complaints Policy (PDF)