IELTS Courses Policy

Discounts and refund policy


Discounts Policy

Ask for your discount when you register and pay for more than one course at the same time.


Refund Policy

We will endeavour to provide a refund where possible, in line with the terms set out below


Cancellation by you

You may cancel within 14 days of receiving your Booking Confirmation. You will be liable to pay for any scheduled lessons that take place prior to you informing us of your desire to cancel.

You have no automatic right to cancel after attending any portion of the course or after the 14 day cancellation period and any refund or credit will be at the discretion of the centre manager.  You must provide a medical certificate or a letter from an employer/university/school explaining why you/your child cannot attend the course.

Course transfers are free, but are subject to availability. You will only be able to transfer any remaining days, you cannot retake parts of the course which you already attended
Refunds are subject to an 18KD administrative fee, plus a deduction for any part of the course that you already attended.
Refunds will be processed within 10 Business days of receipt of a refund request, subject to approval
For online payments, refunds are paid back to the card from which payment was made. For Credit Card Payments, this may take an additional 10 business days to reflect on your statement, depending on your bank. For payment made by POS at the office, refunds are processed to your bank account and you will be asked to provide bank details once your request is approved. Refunds cannot be paid in Cash.


Cancellation by us

Oracle Education may cancel if it is unable to provide the course due to reasons beyond its reasonable control. For example, if you must be transferred to another level that has no available spaces or a course is cancelled and we are unable to accommodate you in another class. 

Effect of cancellation

You shall be entitled to either a refund, to attend an alternative course or to receive a credit note. 

Validity of credits

You can receive credits for refunds which you can use to attend another courses with Oracle Education within one year, after this period the credit expires. They are for the value of the course cancelled, not the future course taken. If the course fee in the session to which you transfer is higher then we will ask you to pay the difference. Approved credits cannot be transferred to refunds.

Requesting cancellation

To cancel, you must inform the Oracle Education of your decision by a clear statement (e.g. a letter or an email).  The original receipt must be provided