Important Disclaimer

IELTS preparation courses offered by IDP IELTS Kuwait are designed to provide guidance, strategies, practice materials, and exam familiarisation for the IELTS test. The course does not constitute an official IELTS test, and no guarantee is made regarding the achievement of any specific band score. Individual performance depends on multiple factors including, but not limited to, student attendance, engagement, effort, self-study, and language proficiency level at the time of enrolment.

IDP IELTS Kuwait shall not be held liable for any direct or indirect loss, including academic, financial, or immigration-related outcomes arising from participation in any course.

Refund Policy

We will endeavour to provide a refund where possible, in line with the terms set out below

Cancellation by you

You may cancel within 14 days of receiving your Booking Confirmation. You will be liable to pay for any scheduled lessons that take place prior to you informing us of your decision to cancel.

You have no automatic right to cancel after attending any portion of the course or after the 14-day cancellation period. Any refund or credit thereafter will be at the discretion of the Centre Manager. You must provide a medical certificate or a letter from an employer, university, or school explaining why you or your child cannot attend the course.

Please note the following conditions apply to all refund requests:

• Course completion threshold: Candidates who have completed 50% or more of the course will not be eligible for a refund.
• Course transfers are free but are subject to availability. You will only be able to transfer any remaining days; you cannot retake parts of the course you have already attended.
• Refunds are subject to an 18 KD administrative fee, plus a deduction for any portion of the course already attended.
• Refunds will be processed within 14 business days from the date the refund form is submitted, subject to approval.
• For online payments, refunds are credited back to the card from which payment was made. For credit card payments, this may take an additional 10 business days to reflect on your statement, depending on your bank.
• For payments made by POS at the office, refunds are processed to your bank account and you will be asked to provide your bank details once your request is approved.
• Refunds cannot be paid in cash.

Cancellation by us

Oracle Education may cancel a course if it is unable to provide it due to reasons beyond its reasonable control — for example, if a student must be transferred to another level with no available spaces, or if a course is cancelled and we are unable to accommodate the student in an alternative class.

Effect of Cancellation

In the event of cancellation by Oracle Education, you shall be entitled to either:

• A refund,
• Attendance at an alternative course, or
• A credit note.

Validity of Credits

Credits issued for refunds may be used toward another course with Oracle Education within one year of issuance, after which they expire. Credits are for the value of the cancelled course, not the future course taken. If the fee of the course to which you transfer is higher, you will be asked to pay the difference. Approved credits cannot be converted to cash refunds.

Requesting cancellation

To cancel, you must inform Oracle Education of your decision by a clear statement (e.g. a letter or an email). The original receipt must be provided at the time of the request.